Refund policy

RETURNS

If in the unfortunate case your product is faulty, or we sent you an incorrect order by mistake, you can send it back to BetterFinds within 14 days of delivery for a full refund (including shipping).

If you change your mind, please contact hello@generationearth.co and we will help you exchange or refund your purchase if returned within 14 days of delivery. Please note: the return shipping cost isn’t covered and refunds need to be sent to the original purchaser’s method of payment. All items must be returned in original condition and in the original packaging.

EXCHANGES

We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to hello@generationearth.co for help.

PRODUCT RETURNS FORM

We hope your product is perfect for you, but if you do need to return it, contact us for a product return form, and return it with your item(s) within 14 days.

IMPORTANT

We can only exchange or refund products purchased from www.generationearth.co . For products purchased elsewhere, please contact the original retailer.

All items to be returned must be in the original packaging and will be inspected prior to any exchange being issued. If it is not in its original packaging no refund can be given.

We are unable to refund you for any postage cost back to Generation Earth for change-of-mind returns.

We advise you get a proof of postage or use a tracking service as we can only refund items that we receive, and we are not responsible for returned items lost in the post.

If you have any issues or questions, please email: hello@generationearth.co